I called Alice to request a small credit for the 1.75 days that we couldn't use the boat, but she refused, saying that she provided a larger boat for us. We didn't ask for a bigger boat, only a working one. She was rude and totally lacking in customer service. If you don't want to ruin a perfectly good vacation, rent boats elsewhere.
Unreliable boats from unaccomodating owner. Our three small families with adult children rented a beautiful house on the pond. Three kayaks and a skiff were delivered as promised. When several of us attempted to take a ride the next morning, the motor on the skiff couldn't be started. When we called Alice, the owner, several suggestions were given to remedy the problem, none of which worked. A second call was made and a voicemail left, but we never got a return call. I called again later that day and she sent her son, Rob, to try and fix the motor. He said that the pull cord was jammed and could possibly be rotted inside. He also suggested that the cord was pulled when in gear, but this was not the case. He made the decision to replace the 14 foot boat for a slightly larger 16 foot one. Although it initially stalled out a lot, the problem was remedied by topping off with more gas and frequently pumping the fuel line.
Island Water Sports is a US Store based in Tisbury, Massachusetts. Island Water Sports is located at 100 Lagoon Pond Rd, Vineyard Haven, MA 02568, USA.
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